Frequently Asked Questions

General

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Stripe.
We currently do not accept Cash, Cashier’s Checks or Money Orders.

Most of the items that we have for sale were liquidated from national and specialty department stores. Since most of these items are discontinued, closeouts and over productions, we are not able to restock them on demand. From time to time our merchandising team will be able to restock some of these styles, but we don’t always know which ones will be restocked upfront. We advise all of our customers to check our website for their favorite styles frequently, since new inventory is added ever day.

By signing up for our newsletter, you’ll become one of Canerra’s VIP members and will be among the first to know about special sales, limited-time offers, coupons and many other exciting features to help you get the most out of what we have to offer! We never rent, sell, or share your personal information with anybody else.

We collect Sales Tax on orders that are shipped to an address in Texas. By law we must collect this tax and cannot make exceptions. All of the tax payments that are collected are remitted to the Texas State Comptroller every month.

The products on our site reflect what is in stock at that moment. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. We cannot reserve items that are listed on our website, and they are sold on a First Come First Serve basis.

Due to the huge savings that we offer on our items, we cannot supplement additional information or pictures to our products once they have been listed. We receive large amounts of clothing on a regular basis, these clothing items are photographed, processed and then stored in our large warehouse. We currently cannot stop and pull items for additional details, photos or inspections. This method keeps our operating costs low, which in turn allows us to offer our customers unbeatable prices.

For additional fitting and measurements, we encourage you to view the manufacturer’s size charts on their websites. Just in case your item doesn’t fit you as you expected, we also offer a 30-day return policy with a money back guarantee on all items.

Our listing team provides various measurements for each item that we list for sale. We only measure items across (and not around the body), and all measurements are taken with the garment lying flat. Please note that while we do our best to provide the most accurate measurements, due to different fabric styles and stretch content, all the measurements that we provide are approximate and might slightly vary.

Yes! We purchase all of our items from major retailers and manufacturers here in the U.S and guarantee that all of our items are 100% authentic and genuine. Our merchandising team is always on the lookout for great deals which include end of season products, over production styles and liquidated stock. In addition to that, our listing team has all the right tools and equipment to process and photograph these items quickly, so all the savings are rolled to you, our customer.

Sizing often varies between designers. Please refer to the Measurements Guide or the brand manufacturer’s website for more specific sizing information.

For your convenience, we also provide measurements for each one of our items. Please note that while we do our best to provide the most accurate measurements, due to different materials, fabric types and stretch content, the measurements are approximate and might slightly vary.

Shipping

We want to make sure you get your order as quickly as possible, and our facilities are automated to do just that. Once an order has been placed, it gets dispatched automatically to our shipping team and we might not be able to cancel or change it.

Please contact us as soon as possible if you need to change the address for your order and we’ll do our best to accommodate that request.

Yes! We ship to most countries around the world. If you can find your country in the drop-down menu at the checkout page that means that we ship to your country.

We do our best to ship out every order as quickly as possible. 99% of our orders are shipped out within 1 business day.If for any reason there is an issue with the order, we will contact you ASAP to make rearrangements.

Orders are only shipped during normal business days (Monday-Friday) excluding federal holidays. If you submit your payment after our cut-off time on Friday, your order will be shipped on the following Monday.

We are terribly sorry about that! Here are some steps we recommend trying first:

  • Confirm that the correct shipping address was entered at checkout
  • Search your property thoroughly (sometimes the carrier will place packages in discreet locations for your security)
  • Check with your neighbors to make sure no one is holding the package for you

If you still haven’t found it, please contact us and our representative will file a lost/missing package with the carrier company.

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