OUR GUARANTEE TO YOU
At Canerra, we stand behind all of our products with a 30-day, money-back guarantee!
We process hundreds of new items in our facility every day. While we do our best to provide the most accurate information to each and every one of our items, from time to time our team members do make mistakes that go unnoticeable and slip through the cracks. It is impossible to be 100% perfect, however we do believe that a company’s integrity is judged by the way their issues are handled, that’s why:
If you receive an item that is significantly not as described, we will promptly provide you with a postage-paid return label. Once the item is returned to us we will issue a full refund including any shipping costs that were associated with the order.
If your item doesn’t fit, or even if your just don’t like it, we will still happily accept the return. Once the item is returned to us a refund will be issued for the item’s price. Shipping costs will not be refunded.
In case you encountered any issues or problems with your order, we kindly ask that you contact us and give is the opportunity to make it right for you. We do our best to respond to each inquiry as quickly as possible. For more information, please check our Returns Policy and our FAQ.